Purpose The purpose of this paper is to examine the impact of customer participation in the service delivery process by designing and testing an empirical model with the customers’ point of view in mind. Design/methodology/approach Data are collected from 176 customers in the context of...

Purpose – The purpose of this paper is to empirically examine the influence of social capital on competitive advantage through collective learning and absorptive capacity. Design/methodology/approach – The study carries out analyses based on structural equation modeling to measure the main...

Purpose: Developing agility and innovativeness as dynamic capabilities are important for firms to sustain their competitive advantage in today’s global economy. The purpose of this paper is to develop and empirically test a framework to investigate how the supply chain agility and...