Purpose The purpose of this paper is to contribute to the literature on management and communication consulting in general, and crisis consulting in particular, by investigating how public relations and communications firms understand crises, crisis management, and crisis communication; how they...

This paper is a second report on a Delphi study, which is part of the European Public Relations Body of Knowledge project (EBOK; see also Vol. 4, No. 4 of this journal). The EBOK project is led by a European project team. The Delphi research project questions the existence of a European...

A survey of 463 students examined how they perceive their relationship with the University of Florida. Overall, students described the relationship as one characterised by trust and satisfaction and they tended to feel more neutral about control mutuality, commitment and an exchange...

This paper confirms the importance of the various aspects of public relations as necessary skills for senior managers, both in the profession and in organisations, and the need to raise the level of management skills among practitioners. It argues that a specialist MBA in public relations (PR)...

Purpose – Without doubt, communication management is an expanding and diversifying discipline and the demand for a strategic functioning is rising. Accumulation of knowledge can be seen as a major prerequisite for the development of its practice. The purpose of this paper is to examine the...

Purpose – The purpose of this paper is to examine how organizations enact positivity, openness, access, sharing of tasks, and networking through their web sites. The paper also aims to investigate whether, different types of industries display different levels of relationship strategy....

Purpose – This research aims to describe business perceptions of public relations (PR) in New Zealand. It also intends to provide insights which will assist the Public Relations Institute of New Zealand (PRINZ) to achieve its mission “to promote PR as a reputable, dynamic profession”....

Purpose – This paper aims at providing a theoretical perspective to study the effects of the communication management/public relations of organizations on the social cohesion of individuals, groups and societies. Design/methodology/approach – The possible connections between communication...

Purpose – The purpose of this paper is to examine the role of information context in crisis communication. Previous studies have examined the effectiveness of types of message strategies used during different periods of a crisis. The crisis presented in this case is unusual in that there were...