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Testing and validating customer relationship management implementation constructs in Egyptian tourism organizations
Eid, Riyad; El-Gohary, Hatem - In: Journal of travel and tourism marketing 31 (2014) 3/4, pp. 344-365
Persistent link: https://www.econbiz.de/10010395967
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CRM adoption factors in the gaming industry
Faganel, Armand; Constanti, Mitja - In: Management : journal of contemporary management issues 25 (2020) 1, pp. 1-23
Persistent link: https://www.econbiz.de/10012253929
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The critical success factors for customer realtionship management implementation : a systematic literature review
Meyliana; Hidayanto, Achmad Nizar; Budiardjo, Eko K. - In: International journal of business information systems : … 23 (2016) 2, pp. 131-174
Persistent link: https://www.econbiz.de/10011636710
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A critical psychometrical analysis of customer relationship management practices in the Local Government Authorities in SADC
Chiguvi, Douglas - 2022
Persistent link: https://www.econbiz.de/10013503427
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Towards a Successful CRM Implementation in Banks: An Integrated Model.
Eid, Riyad - 2007
In recent years, customer relationship management (CRM) has been the favoured theme for numerous studies and reports. Yet, there is a lack of systematic empirical evidence regarding the critical success factors (CSFs) for the CRM implementation, the activities that are affected by the use of the...
Persistent link: https://www.econbiz.de/10009458976
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Customer perceptions of critical success factors for guest houses
Wang, Sha; Hung, Kam - In: International journal of hospitality management 48 (2015), pp. 92-101
Persistent link: https://www.econbiz.de/10011341598
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Identifying the critical success factors for relationship management in PPP projects
Zou, Weiwu; Kumaraswamy, Mohan; Chung, Jacky; Wong, James - In: International journal of project management : the … 32 (2014) 2, pp. 265-274
Persistent link: https://www.econbiz.de/10010245968
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Identification and ranking the significant factors influencing customer experience for shopping malls in the Indian context
Kharat, Mukesh Govind; Chikhalkar, Rekha D.; Jha, Manoj … - In: International journal of Indian culture and business … 21 (2020) 3, pp. 340-368
Persistent link: https://www.econbiz.de/10012511021
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Clustering employees on the basis of their perception from critical success factors of total quality management and its influence on customer focus
Gavareshki, Mohammad Hosein Karimi; Dabestani, Reza; … - In: International journal of management concepts and … 12 (2019) 2, pp. 103-116
Persistent link: https://www.econbiz.de/10012105427
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Establishing the inter-relationship among the critical success factors of cross-selling
Raitani, Sonika; Dubey, Ashish; Vyas, Vishal - In: Bank parikrama : a journal of banking & finance : … 42 (2017) 3/4, pp. 66-94
Persistent link: https://www.econbiz.de/10012023622