Explains how British Telecom researched and implemented competence‐based development programmes. Describes their strategy for personal development planning among 20,000 managers. Reports on trials of development centres designed around specific skills leading to identification of participants...

Discusses the development of the Team Management System. Describes the Team Management Wheel with its nine key roles from Controller Inspector to Creator Innovator. Explains the role of the linker manager and the production of a personal profile for each team member. Concludes it provides an...

Museums are not only about exhibits, but also about the people who work with them and interpret them for the public. A 360‐degree feedback system has helped London’s Victoria and Albert to develop the skills of its people and cement its reputation as one of the world’s leading museums of...

Purpose – The paper presents an interview with consultant Dick Grote. Design/methodology/approach – An interview with Dick Grote, explaining the rationale for the process of forced ranking and the difference between this system and standard performance appraisal. Findings – Grote discusses...

Purpose – The purpose of this paper is to study the consistency in the management of poor performance by a group of experienced managers working at the same level in a service organisation which had a formal performance management process. Design/methodology/approach – A case study is...

Within a large telecommunications company, this study applied the Theory of Planned Behavior to understand managers’ intentions to improve their skills following peer/subordinate feedback. Survey responses from 127 managers who had just received their feedback results showed that three types...

The improvement of performance appraisal systems is a matter of sharing a social definition of performance appraisal that is congruent with the original intent decided by the organisation. The management development professional can aid the process by being educated about appraisal systems,...

Suggests that successful managers develop practical theories or frameworks to guide their decision making and problem solving. Describes how managers developed a framework for focusing performance appraisal, training and career development opportunities in a long‐term care hospital.

Upward appraisal involves staff having a formal input into their manager’s or supervisor’s performance appraisal. Reviews the rationale for the adoption of upward appraisal systems for manager’s, and identifies a number of key factors likely to contribute towards the more widespread use of...

Although research on multisource ratings indicates that different rater sources provide different information, little research has investigated how ratees attend to such information. Understanding how ratees attend to feedback information from different rater sources is important because such...