Indentifies the dimensions of a higher customer contact food and beverage operative′s job as perceived by managers … worker behaviours necessary for the job tasks to be performed. Managers/supervisors and operatives generally agree on a umber … job analysis data and the use of job analysis in a personnel selection and training context.  …

Describes the elements of a successful employee training programme. Explains the distinction between training and … education, along with a discussion of why “soft skills” training initiatives are less effective than skills‐based approaches …. Discusses the critical role of the training manager in implementing a training programme, as well as important considerations …

A five‐stage process model of training is presented which integrates research concerning the transfer, evaluation and … institutionalisation of training. The model is designed to enhance the on‐the‐job evaluations of training effectiveness by following up on … negative reactions, using additional training, and providing feedback to rectify breakdowns in earlier stages of training use.  …

verdeutlicht die Notwendigkeit eines einheitlichen und interdisziplinären Konzeptes zur Evaluation von Trainingsmaßnahmen, um der … Voreingenommenheit der Praxis gegenüber einer quantitativen Evaluation zu begegnen. …We overview different methods to measure the returns to training and compare them with respect to the design of the …