findings of interest due to quality perception biases that may result from financial services providers' pricing tactics …Purpose – The purpose of this paper is to examine the extent of use of the price‐quality cue in financial services, and … knowledge. The use of price as an indicator of quality has been a well‐documented phenomenon in consumer goods markets. However …

Quality is seen as a key strategic differentiator within the financial services sector, with most major players … undertaking some form of quality initiative. Discusses work undertaken within TSB Bank plc to determine retail customer … perceptions of those factors which determine service quality and whether or not lifestage affects perceptions of quality …

Firms selling goods whose quality level deteriorates over time often face difficultdecisions when unsold inventory … remains. Since the leftover product is often perceivedto be of lower quality than the new product, carrying it over offers the … competition on the firm’s productionand pricing decisions. We characterize the firm’s optimal strategy and find conditionsunder …

quality versions of the same product. Hence, our results suggest that, when the innate durability of a product is high, the … seller should offer different quality versions of the product. …