Awareness of service charges and its influence on customer expectations and perceptions of quality in banking
Year of publication: |
1997
|
---|---|
Authors: | Kangis, Peter ; Passa, Vassiliki |
Published in: |
Journal of Services Marketing. - MCB UP Ltd, ISSN 2054-1651, ZDB-ID 2020791-8. - Vol. 11.1997, 2, p. 105-117
|
Publisher: |
MCB UP Ltd |
Subject: | Banking | Financial services | Pricing | Quality |
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