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Relationship benefits in servi...
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Service quality
16
Consumer behaviour
15
Dienstleistungsqualität
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13
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12
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12
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English
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40
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Patterson, Paul G.
100
McColl-Kennedy, Janet R.
9
Ruyter, Ko de
9
Smith, Tasman
9
Wetzels, Martin
8
Mathies, Christine
7
Brady, Michael K.
6
Dawes, Philip L.
5
Harris, Jennifer
5
Styles, Chris W.
5
Wang, Cheng
5
La, Vinh Q.
4
Ngo, Liem Viet
4
Pauwels, Pieter
4
Prasongsukarn, Kriengsin
4
Sarapaivanich, Naruanard
4
Smith, Amy K.
4
Styles, Chris
4
Yu, Ting
4
Cicic, Muris
3
Green, Robert T.
3
Mandhachitara, Rujirutana
3
Mechinda, Panisa
3
Piyathasanan, Bhuminan
3
Sharma, Neeru
3
Surachartkumtonkun, Jiraporn
3
de Ruyter, Ko
3
Ahmed, Farid
2
Amelia, Amelia
2
Chuanchuen, Akkawanitcha
2
Daryanto, Ahmad
2
Erboon Ekasingh
2
Gruber, Thorsten
2
Johnson, Lester W.
2
Jomjai Sampet
2
Kunz, Werner H.
2
Lanjananda, Panisa
2
Lee, Jenny (Jiyeon)
2
Lu, Vinh Nhat
2
Martins, Antje
2
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Australian Centre for International Business
1
Graduate School of Business and Economics (GSBE), School of Business and Economics
1
Maastricht : METEOR, Maastricht Research School of Economics of Technology and Organization
1
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The journal of services marketing
12
Journal of Services Marketing
7
Journal of retailing
7
Journal of service management
5
Journal of service research : JSR
5
Australasian marketing journal
4
Australian journal of management
4
European Journal of Marketing
4
International journal of service industry management : IJSIM
4
Journal of Service Management
4
European journal of marketing : EJM
3
Journal of Service Theory and Practice
3
Journal of international marketing
3
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3
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2
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Asian review of accounting
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1
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Journal of Business & Industrial Marketing
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Journal of Business Research
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Journal of accounting in emerging economies : JAEE
1
Journal of international business studies : JIBS ; a publication of the Academy of International Business and the Western Business School
1
Journal of international consumer marketing
1
Journal of macromarketing : examining the interactions among markets, marketing, and society
1
Journal of professional services marketing
1
Journal of service theory and practice : JSTP
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New challenges to international marketing
1
Research Memoranda / Maastricht : METEOR, Maastricht Research School of Economics of Technology and Organization
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ECONIS (ZBW)
42
OLC EcoSci
36
Other ZBW resources
22
RePEc
4
BASE
1
USB Cologne (EcoSocSci)
1
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31
Service firms and customer loyalty programs : a regulatory fit perspective of reward preferences in a health club setting
Daryanto, Ahmad
;
Ruyter, Ko de
;
Wetzels, Martin
; …
- In:
Journal of the Academy of Marketing Science
38
(
2010
)
5
,
pp. 604-616
Persistent link: https://www.econbiz.de/10008747770
Saved in:
32
An extended service recovery model : the moderating impact of temporal sequence of events
Prasongsukarn, Kriengsin
;
Patterson, Paul G.
- In:
The journal of services marketing
26
(
2012
)
7
,
pp. 510-520
Persistent link: https://www.econbiz.de/10009672300
Saved in:
33
The impact of service climate and service provider personality on employees' customer-oriented behavior in a high-contact setting
Mechinda, Panisa
;
Patterson, Paul G.
- In:
The journal of services marketing
25
(
2011
)
2
,
pp. 101-113
Persistent link: https://www.econbiz.de/10009230981
Saved in:
34
Client-perceived performance and value in professional B2B services : an international perspective
La, Vinh
;
Patterson, Paul G.
;
Styles, Chris
- In:
Journal of international business studies : JIBS ; an …
40
(
2009
)
2
,
pp. 274-300
Persistent link: https://www.econbiz.de/10003815034
Saved in:
35
Frontline employees’ cognitive appraisals and well-being in the face of customer aggression in an Eastern, collectivist culture
Chuanchuen, Akkawanitcha
;
Patterson, Paul G.
; …
- In:
The journal of services marketing
29
(
2015
)
4
,
pp. 268-279
Persistent link: https://www.econbiz.de/10011406402
Saved in:
36
The role of interpersonal communication in developing small-medium size enterprise (SME) client loyalty toward an audit firm
Sarapaivanich, Naruanard
;
Patterson, Paul G.
- In:
International small business journal : researching …
33
(
2015
)
8
,
pp. 882-900
Persistent link: https://www.econbiz.de/10011384220
Saved in:
37
To give or not to give professional services to non-paying clients ; Professionals' giving backstory
McColl-Kennedy, Janet R.
;
Patterson, Paul G.
;
Brady, …
- In:
Journal of service management
26
(
2015
)
3
,
pp. 426-459
Persistent link: https://www.econbiz.de/10011389031
Saved in:
38
The propensity to continue service internationalization : a model of planned behavior
Pauwels, Pieter
;
Patterson, Paul G.
;
Ruyter, Ko de
; …
-
2003
Persistent link: https://www.econbiz.de/10001794060
Saved in:
39
An empirical study of product management in Australia
Dawes, Philip L.
- In:
Australian journal of management
12
(
1987
)
2
,
pp. 237-261
Persistent link: https://www.econbiz.de/10001122587
Saved in:
40
A typology of service firms in international markets : an empirical investigation
Patterson, Paul G.
;
Čičić, Muris
-
1995
Persistent link: https://www.econbiz.de/10000943786
Saved in:
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