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The effect of cues on service quality expectations and service selection in a restaurant setting : a retrospective and prospective commentary
Sweeney, Jill; Armstrong, Robert W.; Johnson, Lester W. - In: The journal of services marketing 30 (2016) 2, pp. 136-140
Persistent link: https://www.econbiz.de/10011486885
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Modeling contextually elicited service quality expectations
Strombeck, Stephen; Shu, Shih-tung - In: Managing service quality : MSQ ; an international journal 24 (2014) 2, pp. 160-183
Persistent link: https://www.econbiz.de/10010253992
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Role of affective forecasting in customers' hotel service experiences
Lajante, Mathieu; Ladhari, Riadh; Massa, Elodie - In: International journal of contemporary hospitality management 34 (2022) 3, pp. 1062-1083
Persistent link: https://www.econbiz.de/10013164525
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Service quality perceptions of foreign direct investors
Osarenkhoe, Aihie; Byarugaba, Jotham Mbiito - In: Journal of promotion management : JPM 22 (2016) 5, pp. 684-704
Persistent link: https://www.econbiz.de/10011631932
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Breaking barriers : how race shapes service expectations across actors and contexts
Elmadağ Baş, Ayşe Banu; Okan, Mehmet; Yaoyuneyong, … - In: Journal of global scholars of marketing science : … 34 (2024) 3, pp. 349-365
Persistent link: https://www.econbiz.de/10015048084