Role of affective forecasting in customers' hotel service experiences
Mathieu Lajante and Riadh Ladhari and Elodie Massa
| Year of publication: |
2022
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|---|---|
| Authors: | Lajante, Mathieu ; Ladhari, Riadh ; Massa, Elodie |
| Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald, ISSN 1757-1049, ZDB-ID 2028752-5. - Vol. 34.2022, 3, p. 1062-1083
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| Subject: | Affective forecasting | Affective reaction | Core affect | Emotion | Hotel service experience | Pleasure/arousal | Service quality | Service quality expectations | Prognoseverfahren | Forecasting model | Dienstleistungsqualität | Hotellerie | Hotel industry | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJCHM-04-2021-0530 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013164525