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A review of quality management research in higher education institutions
Dick, Gavin; Tarí, Juan José - 2013
Persistent link: https://www.econbiz.de/10010354360
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A review of the literature to understand diversity in ISO 9001 adoption and the achievement of benefits
Dick, Gavin; Heras-Saizarbitoria, Iñaki; Tarí, Juan José - 2013
Persistent link: https://www.econbiz.de/10010354361
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Benefits of quality certification in hotels : the impact of motives and the usage of quality tools
Dick, Gavin; Heras-Saizarbitoria, Iñaki; Tarí, Juan José - 2013
Persistent link: https://www.econbiz.de/10010354363
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Trends in quality management research in higher education institutions
Tarí, Juan José; Dick, Gavin - In: Journal of service theory and practice : JSTP 26 (2016) 3, pp. 273-296
Persistent link: https://www.econbiz.de/10011528281
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Internal and External Drivers for Quality Certification in the Service Industry : Do They Have Different Impacts on Success?
Tarí, Juan José; Heras‐Saizarbitoria, Iñaki; Dick, … - 2016
This paper presents the results of a study of hotels that are certified for quality management to identify the reasons for seeking quality certification. The authors analyse whether internal or external drivers for seeking certification have different impacts on benefits and the use of quality...
Persistent link: https://www.econbiz.de/10014170630
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Internal and external drivers for quality certification in the service industry : do they have different impacts on success?
Tari, Juan José; Heras-Saizarbitoria, Iñaki; Dick, Gavin - In: Service business 8 (2014) 2, pp. 337-354
Persistent link: https://www.econbiz.de/10010351403
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ARTICLES - Does ISO 9000 Give a Quality Emphasis Advantage? A Comparison of Large Service and Manufacturing Organizations
Dick, Gavin; Gallimore, Kevin; Brown, Jane C. - In: Quality management journal : QMJ 8 (2001) 1, pp. 52-61
Persistent link: https://www.econbiz.de/10005948396
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The progress of female police officers?: An empirical analysis of organisational commitment and tenure explanations in two UK police forces
Dick, Gavin; Metcalfe, Beverley - In: International journal of public sector management : IJPSM 20 (2007) 2, pp. 81-100
Persistent link: https://www.econbiz.de/10007609441
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The progress of female police officers?: An empirical analysis of organisational commitment and tenure explanations in two UK police forces
Dick, Gavin; Metcalfe, Beverley - In: International journal of public sector management : IJPSM 20 (2007) 2-3, pp. 81-100
Persistent link: https://www.econbiz.de/10007726115
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Number 2 - Managerial factors and organisational commitment: A comparative study of police officers and civilian staff
Dick, Gavin; Metcalfe, Beverly - In: International journal of public sector management : IJPSM 14 (2001) 2-3, pp. 111-128
Persistent link: https://www.econbiz.de/10007043962