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ISO 9000 certification and the...
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Quality management
26
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ISO 9001
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Casadesús, Martí
50
Heras, Iñaki
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Karapetrovic, Stanislav
20
Marimon, Frederic
15
Dick, Gavin P.M.
10
Bernardo, Merce
9
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8
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7
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
13
International journal of quality & reliability management
7
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
6
The TQM journal : the international review of organizational improvement
5
International Journal of Quality & Reliability Management
4
The TQM Magazine
4
International Journal of Operations & Production Management
3
Annals of public and cooperative economics
2
Cuadernos de economía y dirección de la empresa : CEDE
2
Industrial Management & Data Systems
2
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2
The TQM magazine : the international bi-monthly for total quality management
2
Achieving competitive advantage through quality management
1
Estudios empresariales : revista cuatrimestral
1
European Business Review
1
Industrial management & data systems
1
Information systems and e-business management : ISeB
1
International Journal of Productivity and Performance Management
1
International journal of services technology and management
1
Journal of Industrial Engineering and Management (JIEM)
1
Journal of engineering and technology management : JET-M
1
Journal of industrial engineering and management : JIEM
1
Managerial auditing journal
1
Managing service quality : MSQ ; an international journal
1
Papeles de economía española
1
The international journal of productivity and performance management : IJPPM
1
The service industries journal
1
Tourism analysis : an interdisciplinary tourism & hospitality journal
1
Tourism management perspectives : TMP
1
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ECONIS (ZBW)
28
OLC EcoSci
22
Other ZBW resources
17
EconStor
1
USB Cologne (EcoSocSci)
1
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41
Impact of e-Quality and service recovery on loyalty : a study of e-banking in Spain
Marimon, Frederic
;
Petnji Yaya, Luc Honore
;
Casadesús, …
- In:
Total quality management & business excellence : an …
23
(
2012
)
7
,
pp. 769-787
Persistent link: https://www.econbiz.de/10009625471
Saved in:
42
Gestión de la calidad y excelencia empresarial : pasado, presente y futuro
Bernardo Vilamitjana, Mercè
;
Heras Saizarbitoria, Iñaki
; …
- In:
Papeles de economía española
132
(
2012
),
pp. 227-238
Persistent link: https://www.econbiz.de/10009566603
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43
The revitalising effect of ISO 9001 on dissatisfied customers
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 856-864
Persistent link: https://www.econbiz.de/10010393804
Saved in:
44
The contest determinant of delight and disappointment : a case study of online banking
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
24
(
2013
)
12
,
pp. 1376-1389
Persistent link: https://www.econbiz.de/10010208024
Saved in:
45
Identifying and measuring customer delight in the hospitality industry
Rivera, Dalilis Escobar
;
Casadesús, Martí
;
Simon, …
- In:
Tourism analysis : an interdisciplinary tourism & …
26
(
2021
)
1
,
pp. 1-10
Persistent link: https://www.econbiz.de/10012438423
Saved in:
46
Analysis of training programs related to quality management system : the Spanish case
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Llach, Josep
; …
- In:
International journal of quality & reliability management
34
(
2017
)
2
,
pp. 216-230
Persistent link: https://www.econbiz.de/10011624583
Saved in:
47
The order and level of management standards implementation : changes during the time
Kafel, Piotr
;
Casadesús, Martí
- In:
The TQM journal : the international review of …
28
(
2016
)
4
,
pp. 636-647
Persistent link: https://www.econbiz.de/10011584576
Saved in:
48
Benefits of ISO 20000 IT service management certification
Cots, Santi
;
Casadesús, Martí
;
Marimon, Frederic
- In:
Information systems and e-business management : ISeB
14
(
2016
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10011672229
Saved in:
49
The impact of standardized innovation management systems on innovation capability and business performance : an empirical study
Mir, Moises
;
Casadesús, Martí
;
Petnji Yaya, Luc Honore
- In:
Journal of engineering and technology management : JET-M
41
(
2016
),
pp. 26-44
Persistent link: https://www.econbiz.de/10011596439
Saved in:
50
A qualitative study on integrated management systems in a non-leading country in certifications
Bernardo, Merce
;
Gotzamani, Katerina
;
Vouzas, Fotis
; …
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 453-480
Persistent link: https://www.econbiz.de/10011854080
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