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Improving strategic planning : the crucial role of enhancing relationships between management levels

Gandrita, Daniel Mandel - In: Administrative Sciences : open access journal 13 (2023) 10, pp. 1-25

Having a fruitful relationship with all levels of management can increase the likelihood of better opportunities within and outside the organization. In some environments, it is known that participation in strategic planning creates better overall conditions for all partners, better conditions...

Persistent link: https://www.econbiz.de/10014443833

360‐degree feedback: an integrated perspective

Heisler, William J. - In: Career Development International 1 (1996) 3, pp. 20-23

Uses a case‐study approach. Asserts that for successful implementation multi‐source feedback must be viewed from an integrated perspective and that 360‐degree feedback must be seen as more than a data collection and feedback system. Suggests that the measured characteristics and behaviours...

Persistent link: https://www.econbiz.de/10014693705

Strategic concerns and capability impeders

Gilgeous, Vic - In: International Journal of Operations & Production Management 15 (1995) 10, pp. 4-29

Evidence points to the need for a coherent, well‐communicated manufacturing strategy which establishes the best possible link between the competitive needs of the business and what needs to be done at the operational level in order to provide the business with a sustainable advantage over the...

Persistent link: https://www.econbiz.de/10014790584

Improving Your Key Business Processes

Jones, Christopher R. - In: The TQM Magazine 6 (1994) 2, pp. 25-29

business processes form a vital part of a company‐wide improvement strategy. Using examples from Unisys, shows how cross …‐functional methods of process improvement are being deployed to this end. Discusses the key business processes, breaking these down …

Persistent link: https://www.econbiz.de/10015033334

Service quality in retail banking: the experience of two British clearing banks

Newman, Karin; Cowling, Alan - In: International Journal of Bank Marketing 14 (1996) 6, pp. 3-11

Presents an empirical study of major quality improvement initiatives recently undertaken by two British banks. Provides … improvement programme, and evidence of an improvement in customer satisfaction. Second, included for comparative purposes … necessarily be tentative, but both banks are able to report an improvement in service quality, and fresh evidence is provided in …

Persistent link: https://www.econbiz.de/10014760250