Improving Customer Satisfaction, Loyalty, and Profit
| Year of publication: |
2001
|
|---|---|
| Authors: | Jevons, Colin |
| Published in: |
Journal of Consumer Marketing. - Emerald Group Publishing Limited, ISSN 2052-1200, ZDB-ID 2032361-X. - Vol. 18.2001, 3, p. 276-288
|
| Publisher: |
Emerald Group Publishing Limited |
| Subject: | Customer satisfaction | Customer loyalty | Profit | Improvement |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | review |
| Language: | English |
| Other identifiers: | 10.1108/jcm.2001.18.3.276.4 [DOI] |
| Source: | Other ZBW resources |
Persistent link: https://www.econbiz.de/10014849601