Similar Search Results

Customer satisfaction measurement at Post Denmark: Results of application of the European Customer Satisfaction Index Methodology

Kristensen, Kai; Martensen, Anne; Gronholdt, Lars - In: Total quality management 11 (2000) 7, pp. 1007-1016

Persistent link: https://www.econbiz.de/10007178164

The drivers of customer satisfaction and loyalty: cross-industry findings from Denmark

Martensen, Anne; Gronholdt, Lars; Kristensen, Kai - In: Total quality management 11 (2000) 4, pp. 544-553

Persistent link: https://www.econbiz.de/10007180281

The relationship between customer satisfaction and loyalty: cross-industry differences

Gronholdt, Lars; Martensen, Anne; Kristensen, Kai - In: Total quality management 11 (2000) 4, pp. 509-514

Persistent link: https://www.econbiz.de/10007180286

Leadership for product development: A business excellence approach

Martensen, Anne - In: Total quality management 9 (1998) 4-5, pp. S172

Persistent link: https://www.econbiz.de/10007192035

Modelling emotional and attitudinal responses as drivers of sponsorship value

Hansen, Flemming; Martensen, Anne; Riis Christensen, Sverre - In: International Journal of Sports Marketing and Sponsorship 7 (2005) 1, pp. 69-74

This paper reports findings from a larger study of sponsors and their relationships to sponsored parties. Rather than evaluating such sponsorships in traditional cognitive and conscious effect hierarchical terms, a conceptual Sponsor Value Model is specified as a structural equation model...

Persistent link: https://www.econbiz.de/10014811431

Tweens' satisfaction and brand loyalty in the mobile phone market

Martensen, Anne - In: Young Consumers 8 (2007) 2, pp. 108-116

Purpose – The purpose of this paper is to examine tweens' (8‐12 year‐olds) satisfaction with and loyalty to their mobile phones and the relationship between these. Design/methodology/approach – Based on literature studies, hypotheses about tweens' satisfaction with and loyalty to their...

Persistent link: https://www.econbiz.de/10015044173

Strategies for assessing organisational knowledge assets

Schiuma, Giovanni - In: Knowledge ecology in global business : managing …, (pp. 26-40). 2009

Persistent link: https://www.econbiz.de/10003861431

Guest editorial: The managerial foundations of knowledge assets dynamics

Schiuma, Giovanni - In: Knowledge management research & practice : KMRP 7 (2009) 4, pp. 290-299

Persistent link: https://www.econbiz.de/10003914805

Guest editorial: Managing knowledge for business performance improvement

Schiuma, Giovanni - In: Journal of knowledge management 16 (2012) 4, pp. 515-522

Persistent link: https://www.econbiz.de/10009576320

Managing and measuring knowledge assets dynamics for business value creation in organisations

Schiuma, Giovanni - In: Managing knowledge assets and business value creation …, (pp. 13-29). 2011

Persistent link: https://www.econbiz.de/10009387603