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Evaluating service quality of airports with integrating TOPSIS and VIKOR under fuzzy environment

Kazemi, Abolfazl; Attari, Mahdi Yousefi Nejad; … - In: International journal of services, economics and management 7 (2015/2016) 2/4, pp. 154-166

Persistent link: https://www.econbiz.de/10011688142

A holistic fuzzy approach to create competitive advantage via quality management in services industry (case study: life-insurance services)

Vaziri, Jalil; Beheshtinia, Mohammad Ali - In: Management decision : MD 54 (2016) 8, pp. 2035-2062

Persistent link: https://www.econbiz.de/10011593505

A novel approach for failure mode and effect analysis in propeller shaft manufacturing industry using fuzzy analytic hierarchy process and GRA VIKOR

Sakthivel, G.; Ikua, Bernard W. - In: International journal of productivity and quality … 26 (2019) 4, pp. 371-393

Persistent link: https://www.econbiz.de/10012059703

Maintenance policy selection using fuzzy failure modes and effective analysis and key performance indicators

Farajiparvar, Nasrin; Mayorga, Rene V. - In: International journal of productivity and quality … 25 (2018) 2, pp. 170-197

Persistent link: https://www.econbiz.de/10011980030

An approach for justification of success 5S program in manufacturing organisations using fuzzy-based simulation model

Randhawa, Jugraj Singh; Ahuja, Inderpreet Singh - In: International journal of productivity and quality … 25 (2018) 3, pp. 331-348

Persistent link: https://www.econbiz.de/10011985754

A modified EFQM Excellence Model for effective evaluation in the hotel industry

Liu, Yung-Lun; Ko, Pen-Fa - In: Total quality management & business excellence : an … 29 (2018) 13, pp. 1580-1593

Persistent link: https://www.econbiz.de/10011962111

Systematical decision-making approach for quality function deployment based on uncertain linguistic term sets

Peng, Jian-Gang; Xia, Guang; Sun, Bao-Qun; Wang, Shao-Jie - In: International journal of production research 56 (2018) 18, pp. 6183-6200

Persistent link: https://www.econbiz.de/10011946818

Integrating fuzzy theory into Kano model for classification of service quality elements : a case study of machinery industry in China

Meng, Qingliang; Jiang, Xuan; He, Lin; Guo, Xinxin - In: Journal of industrial engineering and management : JIEM 8 (2015) 5, pp. 1661-1675

Purpose: The purpose of study is to propose and verify a method of service quality elements classification through integrating fuzzy theory into Kano model. The method has the merit of being more effective in processing customers' psychology of vagueness and uncertainties than traditional Kano...

Persistent link: https://www.econbiz.de/10011916038

A concurrent optimization model for supplier selection with fuzzy quality loss

Rosyidi, Cucuk Nur; Murtisari, Rina; Jauhari, Wakhid Ahmad - In: Journal of industrial engineering and management : JIEM 10 (2017) 1, pp. 98-110

Purpose: The purpose of this research is to develop a concurrent supplier selection model to minimize the purchasing cost and fuzzy quality loss considering process capability and assembled product specification. Design/methodology/approach: This research integrates fuzzy quality loss in the...

Persistent link: https://www.econbiz.de/10011919680

Application of failure mode and effect analysis in manufacturing industry : an integrated approach with FAHP-fuzzy TOPSIS and FAHP-fuzzy VIKOR

Sakthivel, G.; Saravanakumar, D.; Muthuramalingam, T. - In: International journal of productivity and quality … 24 (2018) 3, pp. 398-423

Persistent link: https://www.econbiz.de/10011924264