A modified EFQM Excellence Model for effective evaluation in the hotel industry
Yung-Lun Liu and Pen-Fa Ko
Year of publication: |
December 2018
|
---|---|
Authors: | Liu, Yung-Lun ; Ko, Pen-Fa |
Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 29.2018, 13, p. 1580-1593
|
Subject: | EFQM Excellence Model | hotel industry | fuzzy analytic hierarchy process | Hotellerie | Hotel industry | Qualitätsmanagement | Quality management | AHP-Verfahren | AHP approach | Fuzzy-Set-Theorie | Fuzzy sets |
Saved in:
Online Resource
Saved in favorites
Similar items by subject
-
Abbas Mardani, (2016)
-
Zoraghi, Nima, (2013)
-
Service quality assessment in liner shipping industry : an empirical study on Asian shipping case
Huang, Sheng Teng, (2015)
- More ...
Similar items by person