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Linking service quality, value, and loyalty in the V-o-D service context through a review of literature

Datta, Satyaki; Ghosh, Tathagata - In: Cogent business & management 9 (2022) 1, pp. 1-23

, the effect of value on loyalty dimensions such as conative and action is examined. These inter-construct relationships …

Persistent link: https://www.econbiz.de/10014443923

Interceding of repurchase intention between e-loyalty and word of mouth advocacy : a study of behavioural consequences and antecedents of e-loyalty

Gulati, Shabnam; Gursimranjit Singh; Kumar, Arvind - In: International journal of electronic business : IJEB 18 (2023) 3, pp. 299-319

Persistent link: https://www.econbiz.de/10014309296

Is logistics service quality a pathway to customer loyalty in the international freight forwarding industry?

Yoganandan, G.; Vasan, M. - In: International journal of logistics systems and … 48 (2024) 1, pp. 1-16

Persistent link: https://www.econbiz.de/10015065427

Evaluating the effect of logistics service quality on customer satisfaction and loyalty

Yoganandan, G.; Vasan, M.; Vértesy, László - In: International journal of services and operations … 47 (2024) 4, pp. 515-534

Persistent link: https://www.econbiz.de/10015065125

Customer satisfaction and loyalty for online food services provider in India : an empirical study

Sinha, Anand Prasad; Srivastava, Praveen; Srivastava, … - In: Vision : the journal of business perspective 28 (2024) 3, pp. 327-343

Persistent link: https://www.econbiz.de/10014634452

Customer satisfaction as a mediator variable between service quality and customer loyalty for a bank in Indonesia

Bahri, Syamsul; Dalimunthe, Ritha Fatimah; Ginting, Paham; … - In: Expert journal of marketing 5 (2017) 2, pp. 44-52

This study aims to analyze the effect of service quality toward satisfaction and customer loyalty for PT. BNI (Persero … customer loyalty. The sampling technique in the study was based on cluster and convenience sampling with corresponding criteria … that service quality has a significant and positive effect toward satisfaction and customer loyalty for PT. BNI (Persero …

Persistent link: https://www.econbiz.de/10011764075

The effect of marketing mix, service quality, Islamic values and institutional image on students' satisfaction and loyalty

Radiman; Gunawan, Ade; Sri Fitri Wahyuni; Jufrizen - In: Expert journal of marketing 6 (2018) 2, pp. 95-105

Persistent link: https://www.econbiz.de/10012217244

Examining the overarching factors of clients' loyalty based on the mobile insurance typology

Ampaw, Enock Mintah; Chai, Junwu; Frempong, Joseph - In: South African journal of business management 50 (2019) 1, pp. 1-14

' satisfaction, Service Quality (SERQUAL) and institutional-based trust in shaping clients' loyalty (CL) towards mobile insurance (M …

Persistent link: https://www.econbiz.de/10012157801

The journey of service quality to loyalty : a gender-based multigroup analysis in car-hailing service

Aslam, Wajeeha; Arif, Imtiaz; Farhat, Kashif - In: International journal of business environment : IJBE 15 (2024) 1, pp. 1-24

Persistent link: https://www.econbiz.de/10015060978

The influence of organizational factors on patient safety : examining successful handoffs in health care

Richter, Jason P.; McAlearney, Ann Scheck; Pennell, … - In: Health care management review : HCM review 41 (2016) 1, pp. 32-41

Persistent link: https://www.econbiz.de/10011421760