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Interrelationships among quali...
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Subject
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Service quality
21,753
Dienstleistungsqualität
20,837
Customer satisfaction
6,739
Kundenzufriedenheit
6,523
Consumer behaviour
4,812
Konsumentenverhalten
4,749
Relationship marketing
4,488
Beziehungsmarketing
4,448
Qualitätsmanagement
2,638
Quality management
2,599
Wirtschaftsprüfung
2,483
Financial audit
2,481
Krankenhaus
2,138
Hospital
2,130
Health care
1,718
Gesundheitsversorgung
1,631
USA
1,428
United States
1,406
Gesundheitswesen
1,323
Health care system
1,305
Product quality
1,224
Produktqualität
1,212
service quality
1,195
Customer service
1,184
Theorie
1,144
Theory
1,142
Kundenservice
1,126
Dienstleistungssektor
1,063
Service industry
1,061
Germany
950
Deutschland
947
Loyalty
836
Hotel industry
825
Hotellerie
823
Beschwerdemanagement
810
Complaint management
810
Online retailing
746
Online-Handel
746
E-commerce
736
Electronic Commerce
736
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Online availability
All
Undetermined
9,983
Free
5,870
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Article
18,525
Book / Working Paper
6,304
Other
22
Journal
14
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Article in journal
15,315
Aufsatz in Zeitschrift
15,315
Graue Literatur
1,704
Non-commercial literature
1,704
Working Paper
1,484
Arbeitspapier
1,414
Aufsatz im Buch
1,087
Book section
1,087
research-article
989
Hochschulschrift
524
Thesis
443
Collection of articles of several authors
228
Sammelwerk
228
Conference paper
169
Konferenzbeitrag
169
Case study
156
Fallstudie
156
Article
143
Aufsatzsammlung
103
case-report
96
Konferenzschrift
91
Conference proceedings
60
Bibliografie enthalten
57
Bibliography included
57
Collection of articles written by one author
56
Sammlung
56
Amtsdruckschrift
53
Government document
53
conceptual-paper
46
review-article
42
viewpoint
36
review
30
Reprint
18
Lehrbuch
17
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15
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14
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14
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14
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14
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English
22,392
German
1,378
Undetermined
961
French
45
Spanish
37
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16
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13
Russian
11
Indonesian
6
Swedish
6
Polish
5
Finnish
4
Portuguese
4
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3
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3
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3
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1
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1
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1
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1
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Author
All
Siciliani, Luigi
97
Propper, Carol
62
Straume, Odd Rune
55
Han, Heesup
51
Bruhn, Manfred
49
Hanushek, Eric Alan
45
Mattila, Anna S.
43
Rivkin, Steven G.
43
Gravelle, Hugh
41
Prybutok, Victor R.
41
Brekke, Kurt R.
39
Prentice, Catherine
34
Shahin, Arash
34
Staiger, Douglas
31
McColl-Kennedy, Janet R.
29
Pathak, Parag A.
29
Hanushek, Eric A.
28
Gaynor, Martin
27
Rockoff, Jonah E.
27
Sharma, Piyush
27
Usman, Osly
27
Van Reenen, John
27
Figlio, David N.
26
Gil Saura, Irene
25
Edvardsson, Bo
24
Kane, Thomas J.
24
Wong, IpKin Anthony
24
Knechel, W. Robert
22
Bloom, Nicholas
21
Grabowski, David C.
21
Gruber, Jonathan
21
Li, Chan
21
Sparks, Beverley
21
Zhang, Min
21
Balaji, M. S.
20
Das, Jishnu
20
Kain, John F.
20
Milcent, Carine
20
Wirtz, Jochen
20
Benkenstein, Martin
19
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Institution
All
National Bureau of Economic Research
177
Economics Research, World Bank Group
40
OECD
37
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
27
International Monetary Fund (IMF)
26
International Monetary Fund
24
IGI Global
21
Springer Fachmedien Wiesbaden
19
World Bank
18
Hochschulrektorenkonferenz
17
eSocialSciences
17
Université Paris-Dauphine (Paris IX)
13
World Bank Group
12
Philippine Institute for Development Studies (PIDS), Government of the Philippines
10
Institute for the Study of Labor (IZA)
9
Mathematica Policy Research
9
Verlag Dr. Kovač
9
HAL
8
Nomos Verlagsgesellschaft
8
C.E.P.R. Discussion Papers
7
Europäische Kommission
6
Industrial Relations Section, Department of Economics
6
Siauliai University
6
University of British Columbia - Centre for Health Services and Policy Research.
6
Centre for Market and Public Organisation (CMPO), University of Bristol
5
Facultatea de Administraţie Publică, Şcoala Naţională de Studii Politice şi Administrative (SNSPA)
5
OECD / International Transport Forum
5
Taylor and Francis.
5
University of Western Sydney
5
Vytautas Magnus University
5
CESifo
4
Centre for Health Economics, Department of Economics and Related Studies
4
Department of Economics, Florida State University
4
Economics Department, Organisation de Coopération et de Développement Économiques (OCDE)
4
Edward Elgar Publishing
4
European Centre for the Development of Vocational Training
4
Helseøkonomisk Forskningsprogram (HERO), Universitetet i Oslo
4
ISM University of Management and Economics
4
International Institute of Social and Economic Sciences
4
Tilburg University, Center for Economic Research
4
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Published in...
All
International journal of hospitality management
451
Journal of retailing and consumer services
366
The service industries journal
299
Journal of business research : JBR
284
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
234
The journal of services marketing
217
Working paper / National Bureau of Economic Research, Inc.
180
NBER working paper series
176
Auditing : a journal of practice & theory
174
International journal of contemporary hospitality management
166
NBER Working Paper
160
Journal of Services Marketing
154
Services marketing quarterly
147
Journal of hospitality marketing & management
146
Journal of air transport management
138
Journal of travel and tourism marketing
134
The TQM journal : the international review of organizational improvement
133
Tourism management : research, policies, practice
133
International journal of productivity and quality management : IJPQM
122
International journal of quality & reliability management
122
International journal of quality and service sciences
121
Health care management review : HCM review
119
Cogent business & management
114
Service business
109
International journal of services and operations management
105
Journal of service research : JSR
105
Total quality management & business excellence
104
Journal of service management
98
Discussion paper series / IZA
97
The accounting review : a publication of the American Accounting Association
95
Quality management journal : QMJ
94
Journal of health economics
85
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
84
Economics of education review
83
International journal of services, economics and management
79
Managing service quality : MSQ ; an international journal
77
Management science : journal of the Institute for Operations Research and the Management Sciences
76
International Journal of Quality & Reliability Management
70
International Journal of Bank Marketing
68
Asia Pacific journal of marketing and logistics
67
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Source
All
ECONIS (ZBW)
22,159
Other ZBW resources
1,292
RePEc
1,015
EconStor
232
BASE
129
USB Cologne (EcoSocSci)
37
ArchiDok
1
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71
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71
The impact of workaround difficulty on frontline employees’ response to operational failures : a laboratory experiment on medication administration
Tucker, Anita L.
- In:
Management science : journal of the Institute for …
62
(
2016
)
4
,
pp. 1124-1144
Persistent link: https://www.econbiz.de/10011470674
Saved in:
72
Productivity and quality of Dutch
hospitals
during system reform
Ineveld, Martin van
;
Oostrum, Jeroen van
;
Vermeulen, Rob
; …
- In:
Health care management science
19
(
2016
)
3
,
pp. 279-290
Persistent link: https://www.econbiz.de/10011542933
Saved in:
73
Measuring patient-perceived hospital service quality : validity and managerial usefulness of HCAHPS scales
Westbrook, Kevin W.
;
Babakus, Emin
;
Grant, Cori Cohen
- In:
Health marketing quarterly
31
(
2014
)
2
,
pp. 97-114
Persistent link: https://www.econbiz.de/10010398962
Saved in:
74
Running a hospital patient safety campaign : a qualitative study
Ozieranski, Piotr
;
Minion, Joel
;
Willars, Janet
; …
- In:
Journal of health organization and management
28
(
2014
)
4
,
pp. 562-575
Persistent link: https://www.econbiz.de/10010402351
Saved in:
75
Improving hospital care : are learning organizations the answer?
Soklaridis, Sophie
- In:
Journal of health organization and management
28
(
2014
)
6
,
pp. 830-838
Persistent link: https://www.econbiz.de/10010436823
Saved in:
76
Reorganising
hospitals
to implement a patient-centered model of care : effects on clinical practice and professional relationships in the Italian NHS
Liberati, Elisa Giulia
;
Görli, Mara
;
Scaratti, Giuseppe
- In:
Journal of health organization and management
29
(
2015
)
7
,
pp. 848-873
Persistent link: https://www.econbiz.de/10011449591
Saved in:
77
Integral resource capacity planning for inpatient care services based on bed census predictions by hour
Kortbeek, Nikky
;
Braaksma, Aleida
;
Smeenk, Ferry H. F.
; …
- In:
Journal of the Operational Research Society : OR
66
(
2015
)
7
,
pp. 1061-1076
Persistent link: https://www.econbiz.de/10011403691
Saved in:
78
Competition and the operational performance of
hospitals
: the role of hospital objectives
Andritsos, Dimitrios A.
;
Aflaki, Sam
- In:
Production and operations management : an international …
24
(
2015
)
11
,
pp. 1812-1832
Persistent link: https://www.econbiz.de/10011411927
Saved in:
79
From bipartite to tripartite devolved HRM in professional service contexts : evidence from
hospitals
in three countries
McDermott, Aoife
;
Fitzgerald, Louise
;
Van Gestel, Nicolette
- In:
Human resource management
54
(
2015
)
5
,
pp. 813-831
Persistent link: https://www.econbiz.de/10011386403
Saved in:
80
Does the healthcare industry report quality costs? : comparative investigations of public and private
hospitals
Uyar, Ali
;
Neyis, Arzu
- In:
Total quality management & business excellence : an …
26
(
2015
)
7/8
,
pp. 733-745
Persistent link: https://www.econbiz.de/10011388389
Saved in:
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