ISO 9001 and ISO 9004 were created as a “consistent pair” of standards so that businesses that wanted to exceed the requirements of 9001 could use the principles of 9004 to move towards business excellence. In this paper, opinions from Canadian quality standardization experts were used to...

Purpose – The purpose of this paper is to present the essence of the Jordan Quality Award (JoQA) that has been developed and implemented in Jordan. The award characteristics, framework, examination criteria, objectives, benefits and comparative assessment are described. The JoQA is benchmarked...

Purpose – This paper aims to detail quality award initiatives in Kenya and to propose an integrated national quality award. Design/methodology/approach – This paper discusses sectoral quality initiatives and award schemes operational in Kenya. The KQA and COYA schemes' objectives,...

Purpose – Total quality management (TQM) is considered a very important factor for the long‐term success of an organization. However, there exist a lot of international quality awards, apart from different versions of national quality awards (NQAs), developed by the governments of many...

Purpose – The purpose of this paper is to examine the international use of business excellence (BE) models and the practices used by BE framework (BEF) custodians to encourage use. Design/methodology/approach – A literature review, three surveys, a series of focus groups and key informant...

Purpose – The purpose of this paper is to describe the development of the Organizational Excellence Framework, which consolidates the principles and practices of leading management frameworks that are practiced in Australia, Europe, the USA and Canada. It is intended to fill a void that...