Purpose: This paper aims to develop a system dynamics (SD) model to identify causal relationships among the elements of failure modes and effects analysis (FMEA), i.e. failure modes, effects and causes. Design/methodology/approach: A causal loop diagram (CLD) has been developed based on the...

Purpose: The purpose of this paper is to examine the application of C-shaped QFD 3D Matrix in comparing process characteristics (PC), performance aspects (PA) and customer requirements, simultaneously and to prioritize the first two sets, respectively. Design/methodology/approach: A three...

Purpose: The purpose of this paper is to analyze the influence of job satisfaction on hostage employee loyalty in Isfahan Province Gas Company (IPGC). Design/methodology/approach: The statistical population of this study included the formal recruited employees of IPGC out of which, 212...

Purpose: The purpose of this paper is to prioritize lean production (LP) and agile production (AP) factors based on costs of quality (COQ). Design/methodology/approach: After literature review, two separated houses of quality (HoQ) have been developed. By the first HoQ, LP and AP factors can be...

Purpose: The aim of this study is to develop a 3D model of decision- making grid (DMG) considering failure detection rate. Design/methodology/approach: In a comparison between DMG and failure modes and effects analysis (FMEA), severity has been assumed as time to repair and occurrence as the...

Purpose: In this study, an integrative approach of customer satisfaction and cost of quality has been proposed for the value analysis of products based on a cost–benefit ratio. Design/methodology/approach: For the integrative approach, Kano and prevention-appraisal-failure (PAF) models have...

Purpose: This study aims to identify the drivers of human resource empowerment in understanding the new concept of Quality 4.0 in the digital era. Design/methodology/approach: First, the literature of quality management evolution in the fourth industrial revolution (Industry 4.0) and the...

Purpose: After quality costing, most companies do not know how to invest in supplier quality improvement. This study aims to develop a comprehensive model for the effect of supplier quality criteria on supplier quality costs. Design/methodology/approach: The independent variable of supplier...

Purpose: Decision-Making Grid (DMG) is used for determining maintenance tactics and is associated with the reliability and risk management of assets. In this grid, decision making is performed based on two indicators of Mean Time to Repair (MTTR) and frequency of failures. The purpose of this...