The role of education and more particularly of universities consists in helping students in their apprenticeship so that they become knowledge workers. What teaching methods can be used to achieve this goal? In order to give some answers to this question, we have chosen to evaluate the nature of...

Purpose – This paper aims to find ways to improve the performance of social and medical establishments through a new organizational structure and the use of quality management methods. Design/methodology/approach – The research is based on an empirical study of a number of French...

Purpose – The purpose of this paper is to explore loyalty and switching behavior among corporate energy customers in Italy. Thanks to the recent liberalization process, firms have now the opportunity to evaluate alternative energy providers and try to reduce their energy expenses. Nonetheless...

Purpose – The purpose of this paper is to report on research on the sensory perceptions that patients and bystanders experience during hospitalisation. Sight, hearing, smell, taste and touch influence both clinical outcomes and satisfaction. The paper offers suggestions to hospital management...

Purpose – By utilizing the two most commonly used approaches to generate “best practice frontier” to estimate efficiency of observed units, the purpose of this research paper is to estimate technical efficiency for total population of 200 Slovenian municipalities for the 2011 fiscal year....