A five-senses perspective to quality in hospitals
Year of publication: |
2014
|
---|---|
Authors: | Maria Ugolini, Marta ; Rossato, Chiara ; Baccarani, Claudio |
Other Persons: | Claudio Baccarani and Dr Jacques Martin, Professor (ed.) |
Published in: |
The TQM Journal. - Emerald Group Publishing Limited, ISSN 1754-274X, ZDB-ID 2420151-0. - Vol. 26.2014, 3, p. 284-299
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Service quality | Patient care | Patient satisfaction | Health-care quality | Hospitals | Health-care management | Health service management | Health-care delivery | Health-care organization | Hospital wards |
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