The balanced scorecard (BSC) is an integrated performance measurement system. A review has been done to determine the significant research work done using BSC in business and not-for profit sectors. Although several advanced computing techniques such as AHP, fuzzy logic have been used to measure...

The long‐term survival of a business is dependent upon meeting market needs through a long‐term value creation process. Traditional performance measurement systems have been criticized as being too narrowly focused on financial figures and functional level performance such that they often...

Purpose: The purpose of this study is to investigate the Critical Success Factors (CSFs) for successful implementation of Operational Excellence (OE) by the organisations in the Sudanese aviation industry, as well as to determine the resulted impacts in the improved organisational performance...