Quality circles are a sign of the times, and their success provokes legitimate irritation for those confronted with their development. They often spark off controversy and generate subjective points of view that denote a downright unwillingness to regard them fairly. What is the bottom line?...

Research on quality in Japan has emphasized technical issues, but there is much to be learned from more organizational elements. Presents material from major Japanese corporations on the role of the centre in quality, the organizing of quality training, and long‐term planning for quality. The...

Explores the perceptions of different dimensions of quality which employees at different levels in the organization have, and investigates how these perceptions can be aligned to increase firms’ competitive position. Uses a factor analytic approach. “Communication”, “managerial...