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Macdonald, John - In: The TQM Magazine 10 (1998) 5, pp. 321-333

comparative failures. The origins of the term TQM and fallacies about BPR are explained. The overall theme is that improvement is …

Persistent link: https://www.econbiz.de/10015033603

Process analysis tools for process improvement

Bal, Jay - In: The TQM Magazine 10 (1998) 5, pp. 342-354

Business process re‐engineering and total quality management both emphasise the benefits that a process orientated view of company operations can bring. Acquiring a clear definition of the “as‐is” business process and developing an understanding about how the process may be...

Persistent link: https://www.econbiz.de/10015033605

The positioning of BPR and TQM in long‐term organisational change strategies

Hill, Frances M.; Collins, Lee K. - In: The TQM Magazine 10 (1998) 6, pp. 438-446

survey included: gaining some insight into levels of awareness, understanding and use of business process re‐engineering (BPR …) in the province; examining the positioning of BPR in long‐term organisational change strategies; and exploring the … widespread reported use and understanding of BPR than anticipated; some evidence of integrated use of BPR and total quality …

Persistent link: https://www.econbiz.de/10015033616

Our bridge to world class: PT Caltex Pacific Indonesia’s total quality management practice

Hakim, Baihaki H. - In: Training for Quality 4 (1996) 1, pp. 40-42

Reports on PT Caltex Pacific Indonesia’s journey towards total quality management; a journey which began in 1985. Details the various steps the company has taken and reports briefly on some of the results of this major programme. Notes factors which the company believes have contributed...

Persistent link: https://www.econbiz.de/10015028394

Forward planning

Ould, Martyn - In: The TQM Magazine 3 (1991) 4

Examines how a TQM system can improve the software engineering process, evolving from traditional quality management … systems to TQM with process measurement and improvement. Offers a framework around which a software process can be seen to … account of TQM and its focus on process measurement and process improvement. …

Persistent link: https://www.econbiz.de/10015033228

Processing Business Improvement

Albitz, Lisa - In: The TQM Magazine 3 (1991) 6

large‐scale resistance to TQM within quality improvement teams at every level: the article goes on to examine her … conclusions. Highlights the need for organizations to show those involved with TQM just why business processes are important and …

Persistent link: https://www.econbiz.de/10015033251

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Implications for e-commerce : the influence of math and computer confidence on computer self-efficacy

Morris, R. Franklin; Thrasher, Evelyn H. - In: International journal of electronic marketing and … 3 (2010) 1, pp. 15-37

Persistent link: https://www.econbiz.de/10003939334

Integrated model of export activity : analysis of heterogeneity in managers' orientations and perceptions on strategic marketing management in foreign markets

Navarro, Antonio; Acedo, Francisco J.; Losada, Fernando; … - In: Journal of marketing theory and practice 19 (2011) 2, pp. 187-204

Persistent link: https://www.econbiz.de/10008989396

Identifying physician peer-to-peer effects using patient movement data

Bhatia, Tulikaa; Wang, Lei - In: International journal of research in marketing : IJRM ; … 28 (2011) 1, pp. 51-61

Persistent link: https://www.econbiz.de/10009007238

About attitudes and perceptions : finding the proper way to consider latent variables in discrete choice models

Bahamonde-Birke, Francisco; Kunert, Uwe; Link, Heike; … - 2015

We provide an in-depth theoretical discussion about the differences between attitudes and perceptions, as well as an empirical exercise to analyze its effects. This discussion is of importance, as the large majority of papers considering attitudinal latent variables, just consider those as...

Persistent link: https://www.econbiz.de/10010519874