Miththapala, Srilal; (Chandi) Jayawardena, Chandana; … - In: Worldwide Hospitality and Tourism Themes 5 (2013) 5, pp. 442-455
Purpose – This paper aims to provide a snapshot of the customer focused Environmentally-friendly Sustainable Operations (ESO) of Sri Lankan hotels in response to the global trends and post-war tourism trends in Sri Lanka. Design/methodology/approach – This paper is written in the context of...