Purpose – The purpose of this paper is to present a scale for service quality evaluation in the hospitality sector. This scale has two aims: to assess the dimensions and attributes consumers use when evaluating the quality of the service provided by hotels, and to determine what influence...

Purpose The purpose of this paper is to introduce the various papers in this issue and explain the pertinence of the strategic question. Design/methodology/approach A brief context for the strategic question is provided, as well as the issue alignment and a content analysis of the papers...

Purpose – This article aims to characterize the profile of non-resident tourists visiting Porto and the North of Portugal and highlights the importance and evolution of tourist flows to the region, taking into account the airport development and the impact of low-cost airlines....

Purpose This paper aims to identify the current state of the Portuguese tourism, its opportunities and challenges based on the conclusions of the International Tourism Forum (ITF)/Worldwide Hospitality and Tourism Themes (WHATT) Round Table attended by representatives of the main public and...

Purpose In this paper, the barometer of tourism (BoT), as a new approach to environmental scanning, is presented and discussed. A unique research methodology developed by IPDT, with the aim of analyzing prospectively the tourism and hospitality sectors from the perspective of senior...

Purpose This paper aims to explain how FC Porto became an important agent on the contribution for the development of tourism in the city of Porto. Design/methodology/approach The paper is based on information drawn from official sources and relevant data from Futebol Clube do Porto. Findings...

Purpose This paper aims to identify the importance of authenticity of the tourist experience, based on the main conclusions of the International Tourism Forum Round Table, attended by representatives of the main entities of the tourism sector in Portugal. Design/methodology/approach The main...

Purpose This paper aims to introduce the papers in this issue and explain the pertinence of the strategic question. Design/methodology/approach A brief context for the strategic question is provided, as well as the issue alignment and a content analysis of the papers selected. Findings From the...

This article has the following specific objectives: to identify the reasons for implementing SAP ERP; to identify the main benefits and problems resulting from its adoption; to understand in what way accounting is integrated in SAP ERP; to analyse how SAP ERP influences the accountants' role....