A closer look at the relationship of entry-level bank employees' leadership attributes and customer satisfaction
Majda I. Ayoub Al-Salim
| Year of publication: |
June 2018
|
|---|---|
| Authors: | Al-Salim, Majda I. Ayoub |
| Published in: |
Journal of financial services marketing : JFSM. - Basingstoke, Hampshire : Palgrave Macmillan, ISSN 1363-0539, ZDB-ID 1443521-4. - Vol. 23.2018, 2, p. 91-103
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| Subject: | Entry Level employees | Leadership Attributes | Customer Satisfaction | Kundenzufriedenheit | Customer satisfaction | Führungsstil | Leadership style | Bank | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1057/s41264-018-0047-8 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011891204