A combined approach integrating gap analysis, QFD and AHP for improving logistics service quality
Year of publication: |
2018
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Authors: | Awasthi, Anjali ; Sayyadi, Reza ; Khabbazian, Ali |
Published in: |
International journal of logistics systems and management. - Olney : Inderscience, ISSN 1742-7967, ZDB-ID 2178795-5. - Vol. 29.2018, 2, p. 190-214
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Subject: | logistics service quality | LSQ | gap analysis | quality function deployment | QFD | AHP | AHP-Verfahren | AHP approach | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Logistikdienstleister | Logistics provider | Multikriterielle Entscheidungsanalyse | Multi-criteria analysis | Logistik | Logistics |
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