A common identity intervention to improve service quality for consumers experiencing vulnerabilities
Year of publication: |
2023
|
---|---|
Authors: | Cabano, Frank G. ; Minton, Elizabeth A. |
Published in: |
Journal of service research. - London : Sage Periodicals Press, ISSN 1552-7379, ZDB-ID 2020788-8. - Vol. 26.2023, 4, p. 597-613
|
Subject: | service quality | common identity | social identity threat | discrimination | Dienstleistungsqualität | Service quality | Persönlichkeitspsychologie | Personality psychology | Konsumentenverhalten | Consumer behaviour |
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