A Comparative Analysis of Business Process Reengineering and Total Quality Management

Business Process Reengineering & Total Quality Management both aim to increase organizational efficiency, but attempt to do this through very different means. The purpose of this paper is to compare two approaches to the management of organizational change, BPR and TQM. In order to achieve this comparison the paper first defines each of the approaches and then identifies and compares elements of each. The paper concludes that although the approaches all aim to increase organizational efficiencies, they are relatively different both practically and conceptually. This paper does not attempt to argue that one of the approaches is better than the others. It argues that both approaches are suitable for different situations and that both approach can lead to increases in organizational efficiencies. The articles (related to the comparison of these two tools) of almost last 20 years are collected and studied in detail and then conclusion is drawn based on the findings of different previous articles. The content analysis and case study method are mostly used as methodology