A Consumer Complaint Framework with Resulting Strategies
Year of publication: |
1994
|
---|---|
Authors: | Dolinsky, Arthur L. |
Published in: |
Journal of Services Marketing. - MCB UP Ltd, ISSN 2054-1651, ZDB-ID 2020791-8. - Vol. 8.1994, 3, p. 27-39
|
Publisher: |
MCB UP Ltd |
Subject: | Complaints | Customer satisfaction | Customer service | Higher education | Strategy | Students | Universities |
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