A correlated uniqueness model of service quality measurement among users of cloud-based service platforms
Year of publication: |
2020
|
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Authors: | Boakye, Kwabena G. ; Natesan, Prathiba ; Prybutok, Victor R. |
Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 55.2020, p. 1-10
|
Subject: | Correlated uniqueness model | Difference scores | Gap measures | IS-Adapted SERVQUAL | Service quality | Dienstleistungsqualität | Messung | Measurement | Korrelation | Correlation | Kundenzufriedenheit | Customer satisfaction |
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