A cross-country study of service productivity
Year of publication: |
March-April 2016
|
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Authors: | Sekhon, Harjit ; Yalley, Andrews Agya ; Roy, Sanjit ; Shergill, Gurvinder S. |
Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 36.2016, 5/6, p. 223-238
|
Subject: | Service productivity | resource commitment | employee readiness | customer readiness | Dienstleistungssektor | Service industry | Produktivität | Productivity | Deutschland | Germany | Dienstleistungsqualität | Service quality |
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