A cross‐industry comparison of customer satisfaction
Year of publication: |
2006
|
---|---|
Authors: | Gilbert, G. Ronald ; Veloutsou, Cleopatra |
Published in: |
Journal of Services Marketing. - Emerald Group Publishing Limited, ISSN 2054-1651, ZDB-ID 2020791-8. - Vol. 20.2006, 5, p. 298-308
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Customer satisfaction | Measurement |
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