A dual-sequence framework for B2C relationship formation: Moderating effects of employee communication style in online group chat
Year of publication: |
2009
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Authors: | Dabholkar, Pratibha A. ; van Dolen, Willemijn M. ; de Ruyter, Ko |
Published in: |
Psychology & marketing. - New York, NY : Wiley, ISSN 0742-6046, ZDB-ID 2269338. - Vol. 26.2009, 2, p. 145-174
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