Satisfaction with Online Commercial Group Chat: The Influence of Perceived Technology Attributes, Chat Group Characteristics, and Advisor Communication Style
Year of publication: |
2007
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Authors: | van Dolen, Willemijn M. ; Dabholkar, Pratibha A. ; de Ruyter, Ko |
Published in: |
Journal of retailing. - New York, NY [u.a.] : Elsevier, ISSN 0022-4359, ZDB-ID 4108024. - Vol. 83.2007, 3, p. 339-358
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