A formal model of service delivery
Year of publication: |
2010
|
---|---|
Authors: | Banavar, Guruduth ; Hartman, Alan ; Ramaswamy, Lakshmish ; Zherebtsov, Anatoly |
Published in: |
Handbook of service science ; [Vol. 1]. - New York, NY : Springer, ISBN 1-4419-1627-X. - 2010, p. 481-507
|
Subject: | Dienstleistung | Services | Dienstleistungssektor | Service industry |
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