A higher education student service quality and satisfaction model
Year of publication: |
2019
|
---|---|
Authors: | Senn, William D. ; Boonme, Kittipong ; Prybutok, Gayle ; Prybutok, Victor R. |
Published in: |
International journal of services and standards : IJSS. - Genève : Inderscience Enterprises, ISSN 1740-8857, ZDB-ID 2205103-X. - Vol. 13.2019, 1/2, p. 129-145
|
Subject: | education service quality | satisfaction measures | Noel-Levitz | student satisfaction | SSI instrument | consumer satisfaction | structural model | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Studierende | Students | Zufriedenheit | Satisfaction | Hochschule | Higher education institution | Messung | Measurement |
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