A Longitudinal Analysis of Customer Satisfaction and Share of Wallet: Investigating the Moderating Effect of Customer Characteristics
Year of publication: |
2007
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Authors: | Cooil, Bruce ; Keiningham, Timothy L. ; Aksoy, Lerzan ; Hsu, Michael |
Published in: |
Journal of marketing. - Chicago, Ill : Publications Group of the American Marketing Association, ISSN 0022-2429, ZDB-ID 2183183. - Vol. 71.2007, 1, p. 67-83
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