Service quality assessment in liner shipping industry : an empirical study on Asian shipping case
Sheng Teng Huang; Emrah Bulet; Okan Duru
| Year of publication: |
2015
|
|---|---|
| Authors: | Huang, Sheng Teng ; Bulet, Emrah ; Duru, Okan |
| Published in: |
International journal of shipping and transport logistics : IJSTL. - Genéve [u.a.] : Inderscience Enterprises, ISSN 1756-6517, ZDB-ID 2540122-1. - Vol. 7.2015, 2, p. 221-242
|
| Subject: | quality function deployment | house of quality | HOQ | liner shipping | service quality | fuzzy analytic hierarchy process | FAHP | quality management | Qualitätsmanagement | Quality management | Dienstleistungsqualität | Service quality | Linienschifffahrt | Liner shipping | AHP-Verfahren | AHP approach | Fuzzy-Set-Theorie | Fuzzy sets | Produktqualität | Product quality | Asien | Asia | Containerschifffahrt | Container shipping |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011405490