A multidimensional QFD design for the service quality assessment of Kansai International Airport, Japan
Year of publication: |
January-February 2018
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Authors: | Bulut, Emrah ; Duru, Okan ; Huang, Sheng Teng |
Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 29.2018, 2, p. 202-224
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Subject: | multi-agent service quality | airport management | quality function deployment | conflict resolution | Japan | Qualitätsmanagement | Quality management | Dienstleistungsqualität | Service quality | Flughafen | Airport | Kundenzufriedenheit | Customer satisfaction |
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