Measuring airport service quality : a multidimensional approach
George Christian Linhares Bezerra, Carlos F. Gomes
| Year of publication: |
June 2016
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|---|---|
| Authors: | Bezerra, George Christian Linhares ; Gomes, Carlos Francisco |
| Published in: |
Journal of air transport management. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6997, ZDB-ID 1208154-1. - Vol. 53.2016, p. 85-93
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| Subject: | Airport service quality | Service quality measurement | Service quality multidimensionality | Confirmatory factor analysis | Airport performance | Dienstleistungsqualität | Service quality | Flughafen | Airport | Messung | Measurement | Faktorenanalyse | Factor analysis | Qualitätsmanagement | Quality management | Performance-Messung | Performance measurement | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jairtraman.2016.02.001 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011546120