A multilevel study on preferences for self-service technology versus human staff : insights from hotels in China
Chun Liu, Kam Hung
| Year of publication: |
2021
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|---|---|
| Authors: | Liu, Chun ; Hung, Kam |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 94.2021, p. 1-14
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| Subject: | Hierarchical framework | Human services | Multilevel research | Preference construction | Self-service technology | Selbstbedienung | Self-service | China | Konsumentenverhalten | Consumer behaviour | Hotellerie | Hotel industry |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2021.102870 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012495083