Improved or decreased? : customer experience with self-service technology versus human service in hotels in China
Chun Liu and Kam Hung
| Year of publication: |
2022
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|---|---|
| Authors: | Liu, Chun ; Hung, Kam |
| Published in: |
Journal of hospitality marketing & management. - London [u.a.] : Routledge, Taylor and Francis Group, ISSN 1936-8631, ZDB-ID 2486892-9. - Vol. 31.2022, 2, p. 176-204
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| Subject: | commensurate measurement | Customer experience | experience changes | hotel | human services | self-service technology | Selbstbedienung | Self-service | Hotellerie | Hotel industry | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | China | Dienstleistungsqualität | Service quality |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/19368623.2021.1941475 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012821092