A preliminary study on customer expectations of hotel hospitality : influences of personal and hotel factors
Year of publication: |
2012
|
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Authors: | Ariffin, Ahmad Azmi M. ; Maghzi, Atefeh |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 31.2012, 1, p. 191-198
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Subject: | Kuala Lumpur | Hotellerie | Hotel industry | Dienstleistungsmarketing | Services marketing | Kundenzufriedenheit | Customer satisfaction | Malaysia |
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