A reconceptualisation of the satisfaction‐service performance thesis
Year of publication: |
2004
|
---|---|
Authors: | Wilson, Alan ; Frimpong, Jacob |
Published in: |
Journal of Services Marketing. - Emerald Group Publishing Limited, ISSN 2054-1651, ZDB-ID 2020791-8. - Vol. 18.2004, 6, p. 471-481
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Job satisfaction | Customer services quality | Employees | Performance measures |
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