A Review and Bibliometric Analysis of Service Quality and Customer Satisfaction by Using Scopus Database
Year of publication: |
2020
|
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Authors: | Khudhair, Harith Yas |
Other Persons: | Jusoh, Dr. Ahmad Bin (contributor) ; F. Abbas, Alhamzah (contributor) ; Mardani, Abbas (contributor) ; Nor, Khalil Md (contributor) |
Publisher: |
[2020]: [S.l.] : SSRN |
Subject: | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Bibliometrie | Bibliometrics |
Extent: | 1 Online-Ressource (12 p) |
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Type of publication: | Book / Working Paper |
Language: | English |
Notes: | In: International Journal of Management, 11(8), 2020, pp. 459-470 Nach Informationen von SSRN wurde die ursprüngliche Fassung des Dokuments 2020 erstellt |
Source: | ECONIS - Online Catalogue of the ZBW |
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