A service quality framework for Web-based information systems
Year of publication: |
2003
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Authors: | Tan, K.C. ; Xie, M. ; Li, Y.N. |
Published in: |
The TQM magazine : the international bi-monthly for total quality management. - Bradford : Emerald, ISSN 0954-478X, ZDB-ID 10941800. - Vol. 15.2003, 3, p. 164-172
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